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AI at Scale: Revolutionizing Business Processes Through Seamless Integration
Thursday May 15, 2025 1:30pm - 2:15pm EDT
The City Winery Stage Two
For COOs, CFOs and Tech Leaders, AI integration isn't merely innovation—it's essential for scaling exceptional employee and customer experiences that drive measureable impact. This session will explore how businesses can leverage AI-native platforms to streamline support operations, blending automation, human augmentation, and personalized interactions directly into existing workflows and tools. Imagine seamlessly moving from automated self-service channels to human-assisted support without friction, ensuring every customer interaction is optimized for personalization, speed, and accuracy. Join us to discover how AI can transform your workflow and enhance productivity.
Speakers
avatar for Matt Phillips

Matt Phillips

Director of AI Strategy, Asurion
Matt Phillips is the Director of AI Strategy at Asurion, the Nashville-based AI-powered tech care provider. With 15+ years in SaaS and a decade in product management, he identifies and integrates emerging AI technologies to revolutionize customer support and elevate customer experiences... Read More →
Thursday May 15, 2025 1:30pm - 2:15pm EDT
The City Winery Stage Two
  Panel

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